Cancellation Policy

We understand that unexpected situations can arise. That’s why we’ve put in place a clear and flexible cancellation policy to suit different circumstances.

Here are the applicable conditions:

Cancellation more than 30 days before arrival: No penalty.
Cancellation between 16 and 30 days before arrival: 10% penalty on the total amount.
Cancellation between 15 and 21 days before arrival: 20% penalty.
Cancellation between 8 and 14 days before arrival: 40% penalty.
Cancellation between 4 and 7 days before arrival: 60% penalty.
Cancellation between 1 and 3 days before arrival: 80% penalty.
No-show on the scheduled arrival date: 100% penalty.

For any cancellation or modification request, please contact us by email at info@otentic.mu or by phone as soon as possible.